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Charged twice.

moxalis
Joining in

Hello,

I tried paying my current bill of £8 and it seems like I was charged twice on my AMEX card. The bill was paid and then I received an additional £8 as credit.

Is it possible to have the credit removed and the second payment refunded?

Thanks in advance.

1 REPLY 1

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi moxalis 👋

Thanks for posting, and a warm welcome back to our Community Forums.

I'm sorry to hear you've made an overpayment for your service. We can certainly look into this further for you, and I'm going to drop you a private message to discuss things further.

Please look out for it in the top-right, purple envelope.

Thanks,

Reece - Forum Team


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