Virgin Media Community

[bingbong99]

Title sums it up, seen this issue recurring a lot on these forums. Made a manual payment for this month's bill, direct debit then charged the same amount. Would like one of these refunded please!

[bingbong99]

Hey I have also been charged twice, can someone PM me please?

Thanks

[JitteryPinger]

This happens if paying by direct debit, once a bill is generated the request for the direct debit is processed this will continue to process regardless of payment made or not, will mean that on your next bill you will have a credit from your payment covering bill so your next direct debit amount will be zero

[bingbong99]

Seems a common issue

Paid manually then direct debit took same amount for that month

Would like one refunded please!

thanks

[JitteryPinger]

Stop posting in multiple places please, you will be get your posts deleted for spamming, I have answer in your other thread.