Menu
Reply
bingbong99
  • 3
  • 0
  • 0
Joining in
139 Views
Message 1 of 5
Flag for a moderator

Charged twice - once manually once by direct debit for the same month

Title sums it up, seen this issue recurring a lot on these forums. Made a manual payment for this month's bill, direct debit then charged the same amount. Would like one of these refunded please!

Tags (2)
0 Kudos
Reply
bingbong99
  • 3
  • 0
  • 0
Joining in
143 Views
Message 2 of 5
Flag for a moderator

Re: Been charged twice last month - how to get refund?

Hey I have also been charged twice, can someone PM me please?

 

Thanks

0 Kudos
Reply
JitteryPinger
  • 1.73K
  • 189
  • 343
Super solver
131 Views
Message 3 of 5
Flag for a moderator

Re: Charged twice - once manually once by direct debit for the same month

This happens if paying by direct debit, once a bill is generated the request for the direct debit is processed this will continue to process regardless of payment made or not, will mean that on your next bill you will have a credit from your payment covering bill so your next direct debit amount will be zero

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
bingbong99
  • 3
  • 0
  • 0
Joining in
132 Views
Message 4 of 5
Flag for a moderator

Charged twice last month

Seems a common issue

Paid manually then direct debit took same amount for that month

Would like one refunded please!

thanks

0 Kudos
Reply
JitteryPinger
  • 1.73K
  • 189
  • 343
Super solver
127 Views
Message 5 of 5
Flag for a moderator

Re: Charged twice last month

Stop posting in multiple places please, you will be get your posts deleted for spamming, I have answer in your other thread.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply