Im confused at why Im charged to replying to a VM Text message (£2)
It more principle than the cost. I have a VMobile PAYG purely to contact VM (the broadband goes down all the time and contract negotiations) For those that dont know your charged £2 a day when you send a text on PAYG.
I called Virgin media to book an engineer to fixed the broadband (calling 150). Engineer was booked call was free.
I recieved a text messages from VM to respond to questions pre engineer visit (Is anyone vulnerable covid wise, and if anyone one is showing symptoms)
So I respond to the text messages but I was charged £2. I always thought calling or responding to VM was free.
So I call up Virgin Mobile on the same 150 number who reimbursed me but was told the text isnt free but couldn't give me a reason why.
So can anyone explain why responding to a VM text costs me £2? It seemed all ridiculous to me. (yes I realise Im arguing over £2 but its the principle)
Whats going to happen next? Ill get a text message to rate the recent call experience with VM and be charged £2 for completing their survey ?!?