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zahramobile
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Charged for text which I never sent

I checked my Virgin Media account yesterday and I have been charged £2 for a text which I have not sent. In fact I have never sent any texts on this phone. The number the text was sent to is 07520601005. I have googled this and I am not the only person who has been charged for texts to this number.

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Beth_G
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Re: Charged for text which I never sent

Hi zahramobile,

 

Thank you for your post and welcome to the community!

 

This is strange - can you confirm if you have received a text from this number? I can't think of any other reason why you'd be charged for a text you haven't sent.

 

Thanks,

 

Beth

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zahramobile
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Re: Charged for text which I never sent

Sorry for the delay in getting back. I didn't send a text at all, because I have never sent a text from this phone. The only reason I know about it, is because I have been charged £2 for it. From what I have been reading, this is some kind of a security breach. How can someone else send a text from my phone when it is in my posession?
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enlli
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Re: Charged for text which I never sent

It has come up on the EE Forum too.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
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Re: Charged for text which I never sent

Sorry to hear that this happened to you zahramobile.

 

I would need to take a further look into this for you but would need to do this via a private message.

 

I will send over a private message right now and we can get this looked into further.

 

Regards

Steven_L

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