Charged for Ending Contract Within Cooling-Off Period
a month ago
Could someone from the forum team kindly pick up on my issue? I’m having a bit of a nightmare.
Took out three family SIMs, but due to signal issues, obtained STACs for them all and ended the contracts - all within a few days of receiving them and well within the cooling-off period. I’ve since received a bill for £105 - charged fees for ending the SIMs, which is incorrect.
I called CS who didn’t understand and raised a complaint. I’ve received a letter today saying the resolution is that ‘I need to pay’ - absolutely no way.