was told I could trade up my phone and that the process was simple, I’d get a new phone and be sent a Jiffy bag through the post to return my old phone, this would be sorted and I wouldn’t be charged.
Nearly 2 months laters and 11 failed attempts to receive a Jiffy bag in now being charged for 2 contracts, the exact thing virgin promised would not happen.
I want to cancel both contracts as virgin are liars and unhelpful, they do not seem bothered as long as they are gaining money.
pathetic company to deal with
Just want to make sure this was before we sorted what has gone on?