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Changing the registered mobile number

Joining in

I need to change the mobile number registered on the website account. 
thank you for your help. 


Forum Team
Forum Team

Hi @Najiblara 

Welcome to the community forums and getting in touch. 

You can change your mobile contact number on your online account either via the app or through the website on the Account settings page. There will be a red 'EDIT' at the end of the current mobile number where you can change the number.

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent

It is not working. 


Thanks for coming back to us Najiblara and I'm sorry that you haven't been able to change your number. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,