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Changing over new mobile

Hi there, received my new phone yesterday but i also received a new sim card aswell, do i need to use the new one in the new phone or can I transfer. Started to try last night but i realised that tge code to use was for a new sim

 

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Re: Changing over new mobile

Thank you for the post Jillyfn and welcome to our community.

 

Do you still require some assistance with this? 

 

If so, please let us know if you contacted us to add a handset to an already existing SIM card? If so it may have sent a replacement SIM card if this was needed to fit in the handset in question. 

 

Thank you, Emily.

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