Virgin Media Community

[Ladysmith]

How do I change my mobile number back to my old one, as discussed prior to joining Virgin. I know I need a Code from old provider

[enlli · Accepted solution]

You request a PAC code from your old provider, which can then be given to Virgin. 

However, if you have cancelled your account with your previous supplier and the phone is disconnected then that's it, and you can't transfer. Getting a code can be done by Text

If you want to switch and keep your existing phone number, text 'PAC' to 65075 to begin the process. Your provider will reply by text within a minute. They will send you your switching code, called a 'PAC', which will be valid for 30 days.

[Gareth_L]

Hello Ladysmith

Thanks for your post 

Can You explain in a bit more detail what and where the old number is from please 

Are you joining from another provider?

Gareth_L

[Ladysmith]

I have a mobile that is out of contract with Unicom. I can get the PAC number (phone is still live)

[Travis_M]

Hi @Ladysmith

Thanks for posting on our community forum!

As mentioned by @enlli - if you get the PAC code from your previous provider we'll be able to get this sorted for you. Let us know once you have this and we'll get this sorted via a Private Message.

Regards

[Ladysmith]

Hi there I have the PAC number !!

[Corey_C]

Thanks for your reply and update, Ladysmith,

I can get this updated for you. I'll send you a private message.

Cheers.

Corey C