You request a PAC code from your old provider, which can then be given to Virgin.
However, if you have cancelled your account with your previous supplier and the phone is disconnected then that's it, and you can't transfer. Getting a code can be done by Text
If you want to switch and keep your existing phone number, text 'PAC' to 65075 to begin the process. Your provider will reply by text within a minute. They will send you your switching code, called a 'PAC', which will be valid for 30 days.
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