My 86 year old uncle has just been informed that he is going to have to change his SIM card. He is in the very vulnerable COVID 19 class and is self isolating. He lives on his own. Usually I would drive over to his and do it for him as he has poor eyesight and rheumatoid arthritis in his hands.
Does this now mean that he is going to lose his mobile connection as there is no way that he will be able to change the sim?
This hardly seems the time for Virgin to be making such a change.