Virgin Media Community

[DanteC]

Hi.  I hardly use my PAYG phone for texts or calls, and only just found about the hefty price increase after finding out that two texts cost me £4.  So I noticed that there's a Black Friday deal to get various things cheap, but I can't see an obvious way to change to it?  
I want to keep my original number, but the SIM only plan implies that I'd get a new SIM card, when I want to keep my old one.  

[BenMcr]

There isn't a way to do it online I don't think. To upgrade from PAYG while keeping the same number you'd have to do it over the phone.

You may still get sent a new SIM card, but if you did it would retain your existing number.

[Chris_W1]

Hi DanteC, please call us on 0800 183 1150 so that we can do the upgrade 

Kind regards 

Chris. 

[Daxx]

Thanks Chris, Ben (& DanteC for asking the exact question I had, that didn't seem to have an answer in Help)

I just switched from PAYG to 3GB, Unlimited mins, keep number, PAYG balance transferred for £6 p.mo. (12 mo. contract. Black Friday deal, normally £10 p mo. ?) by calling the number Chris gave.

No new SIM was necessary.

I can't understand why this transaction wasn't possible from my account page.

👍📱