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DanteC
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Changing from PAYG to contract or SIM only.

Hi.  I hardly use my PAYG phone for texts or calls, and only just found about the hefty price increase after finding out that two texts cost me £4.  So I noticed that there's a Black Friday deal to get various things cheap, but I can't see an obvious way to change to it?  
I want to keep my original number, but the SIM only plan implies that I'd get a new SIM card, when I want to keep my old one.  

 

BenMcr
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Re: Changing from PAYG to contract or SIM only.

There isn't a way to do it online I don't think. To upgrade from PAYG while keeping the same number you'd have to do it over the phone.

You may still get sent a new SIM card, but if you did it would retain your existing number.
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I work for Virgin Media - but all opinions posted here are my own
Chris_W1
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Re: Changing from PAYG to contract or SIM only.

Hi DanteC, please call us on 0800 183 1150 so that we can do the upgrade 

 

Kind regards 

Chris. 

Daxx
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Re: Changing from PAYG to contract or SIM only.

Thanks Chris, Ben (& DanteC for asking the exact question I had, that didn't seem to have an answer in Help)

I just switched from PAYG to 3GB, Unlimited mins, keep number, PAYG balance transferred for £6 p.mo. (12 mo. contract. Black Friday deal, normally £10 p mo. ?) by calling the number Chris gave.

No new SIM was necessary.

I can't understand why this transaction wasn't possible from my account page.

👍📱

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