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Rusty313
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Changing Mobile Provider

Hi,

I currently have a freestyle contract with Virgin which still has 24 months still left to go.

I want to change my tariff to another provider as Virgin don’t have Apple Watch cellular capability.

Am I able to do this? The website indicates I can stop my tariff at any time and change provider I just need to request my PAC code.

What I want to make sure of is that my payments for my device will still continue and that a different providers SIM will work in my device (iPhone 12 Pro)

Thanks

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BenMcr
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Re: Changing Mobile Provider

Yes you can do it via a PAC, yes the device payments would continue as they do today, and yes another provider's SIM should work as Virgin Mobile don't lock devices to their SIMs.

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I work for Virgin Media - but all opinions posted here are my own
Serena_C
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Re: Changing Mobile Provider

Hi @Rusty313

Welcome back to our Community Help Forum!

Thank you for making this post regarding changing your mobile provider. I'm pleased to confirm that you can do this by requesting a PAC, to request a PAC please text PAC followed by your date of birth in DD/MM/YYYY format to 65075.

Your device payments will still continue and you will be able to use aother SIM in your device.

Best wishes,

Serena

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