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Changing Direct Debit

Have been trying for 3 days to contact Virgin without response. Need to change my Direct Debit for the handset purchase. I don’t have a security key or area code just need to speak to someone. Is anybody there???

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Re: Changing Direct Debit

Hi BilBow,

 

Thanks for your post and welcome to the community.

 

I'm sorry you've had problems getting through to our team to update the direct debit details. 

 

Don't worry - I can help you get these updated. I'll pop you a private message now so we can go through security.

 

Thanks

 

Melissa

 

 

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