Virgin Media Community

[Raedmerie]

I have applied to get a replacement SIM card as I have lost mine.
Everything was sorted and I will be receiving a new one.
Unfortunately it’s gonna be delivered to my old home address. I tried logging in to my account but I can’t find the account number. Help please.

[Martin_N]

Hi Raedmerie,

Thank you for your post and welcome to the community. 

I'm very sorry to hear the SIM is going to the old address. 

I have taken a look on our side and it does look as though you have already spoken with the team concerning this. 

Can you please confirm if you still require assistance with this?

^Martin

[Raedmerie]

Yes, I have been contacted by your team.

however we haven’t changed my home address.

I have been told to wait until I Come back, so I can change it over there and ask for a 2nd replacement sim.

All I was asking if I can change my home address now then ask for a 2nd replacement sim when I arrive to the Uk. This will make it faster for me to get my sim as soon as I arrive. 

thanks for replying to me.

kind regards, 

Raed Merie

[Martin_N]

Thank you for that information. 

What I will do is private message you so we can look into this further for you. 

^Martin