Change of email address

[Crobinson2002]

Hi all, I input the wrong details when getting my new phone through virgin mobile, and now my account has the wrong email address so im unable to access everything i need to access because i cannot verify the account. If anyone could help that'd be lovely

[Carley_S]

Hi @Crobinson2002

Welcome to the community 

Sorry to hear you've entered in an incorrect email whilst setting up your mobile order. We can certainly take a look for you to see if we can change this at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.