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Change of email address

Joining in

Hi all, I input the wrong details when getting my new phone through virgin mobile, and now my account has the wrong email address so im unable to access everything i need to access because i cannot verify the account. If anyone could help that'd be lovely


Forum Team
Forum Team

Hi @Crobinson2002

Welcome to the community 

Sorry to hear you've entered in an incorrect email whilst setting up your mobile order. We can certainly take a look for you to see if we can change this at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help 🙂
Virgin Media Forums Agent