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Certain numbers cant call me

I don’t know why my sister and my friend can’t call me even though I haven’t blocked them. 
It just goes through voicemail for them. They can only face time me.

please help :((

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Re: Certain numbers cant call me

Hi Munaa97,

Welcome to forums and thank you for your post 🙂 

I am sorry to hear you are having issues with your mobile, are you able to call them? How is your number saved on their phone? Is it in the correct format? I recently could not call a friend due to it saving like a U.S number so 000-000-000 I was able to rectify this by going into my settings.

Thanks,

Zoie

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Message 3 of 11
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Re: Certain numbers cant call me

Ever since I switched to Virgin in July they have not been able to contact me only face time. It goes straight to voicemail for them. I can call them normally.

I think I have a problem with numbers that are on THREE network calling me

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Message 4 of 11
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Re: Certain numbers cant call me

Hi munaa97

Sorry to hear you're having issues receiving calls from specific networks.  Just to be absolutely certain, you are referring to calls to your mobile aren't you?

Regards


Lee_R

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Re: Certain numbers cant call me

Yes i am

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Re: Certain numbers cant call me

Thanks for confirming munaa97

Did you transfer your number to us from another network?

Regards


Lee

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Re: Certain numbers cant call me

yes, I transfered from THREE in July

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Message 8 of 11
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Re: Certain numbers cant call me

Thanks for confirming that munaa97. 

I'd like to take a closer look at this for you.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee

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Re: Certain numbers cant call me

hi munaa97

Just a quick post to confirm you're satisfied that the forum team have reached out to you?  Remember, if you need help in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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Message 10 of 11
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Re: Certain numbers cant call me

Yes he’s been great thanks!

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