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Carrier update

Hi. Not sure if this is in the right place. I have had a carrier update message appear which I clicked update and now my iphone 5s won't connect to 4g or Virgin network. Will only let me use wi-fi.

Have been online to Virgin to try and fix but they are only going to send me a new sim card. Is there anything else I can do other than powering off, turning off airplane mode etc. The virgin signal icon briefly appears and then goes straight back to No Service.

It's really frustrating as I have never had any issues with the phone before.

Should I do a network reset??

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Very Insightful Person
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Message 2 of 3
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Re: Carrier update

Probably been moved from EE to Vodafone. 

What happens if you do a manual network search; connect to any network but Virgin;  wait till it fails and the select Virgin?

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Forum Team
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Message 3 of 3
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Re: Carrier update

Hi there @EdPem


Thank you so much for your post and welcome back to the Community Forums! 


I'm so sorry to see that this has happened and thank you to @enlli for their advise. Have you been able to try this at all?


Also just to confirm, has the new SIM now been ordered out for you? 


Thank you. 

Forum Team

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