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Carrier update

EdPem
Tuning in

on ‎21-12-2021 15:04

Hi. Not sure if this is in the right place. I have had a carrier update message appear which I clicked update and now my iphone 5s won't connect to 4g or Virgin network. Will only let me use wi-fi.

Have been online to Virgin to try and fix but they are only going to send me a new sim card. Is there anything else I can do other than powering off, turning off airplane mode etc. The virgin signal icon briefly appears and then goes straight back to No Service.

It's really frustrating as I have never had any issues with the phone before.

Should I do a network reset??

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎21-12-2021 15:28

Probably been moved from EE to Vodafone. 

What happens if you do a manual network search; connect to any network but Virgin;  wait till it fails and the select Virgin?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎21-12-2021 16:05

Hi there @EdPem

 

Thank you so much for your post and welcome back to the Community Forums! 

 

I'm so sorry to see that this has happened and thank you to @enlli for their advise. Have you been able to try this at all?

 

Also just to confirm, has the new SIM now been ordered out for you? 

 

Thank you. 

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