Hey,
I just saw a reply from yourself on another post and I have been having similar issues.
I originally phoned and they told me to turn the 5G setting off as I live outside of the city, I wouldn’t be able to find signal but since then, my overall service has been shocking! At the most I can only get 2 bars of 4G and my signal when making calls is so poor! Virgin have said that 4G in my area should be excellent but it’s really not! iPhone 12 too.
How do you access the text messaging service?
Hopefully we’ll get this sorted soon!