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Swiftyi1
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Carrier Settings Update

I switched to Virgin mobile three weeks ago. Everything is working fine, but several times a day I get a message headed Carrier Settings Update, saying "New settings are available. Would you like to update them now" with the options 'Not now' and 'Update'. Although I click on Update, nothing else seems to happen and a few hours later I get the same message again. Is this right? Are my settings being updated or not? How can I stop this message from appearing? Thanks for any help and suggestions.

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Paul_DN
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Re: Carrier Settings Update

Hi Swiftyi1,

 

Thank you for reaching out to us in our community and welcome, I am sorry you haven't been able to stop the setting text you keep getting since switching to us.

 

Which handset do you have, are you able to add the new settings manually  via your settings?

 

Regards

 

Paul.

 

 

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Swiftyi1
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Re: Carrier Settings Update

Thanks for the reply. I have an i-phone 5S and I think if I knew what settings to use I could enter them manually

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Paul_DN
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Re: Carrier Settings Update

Hi Swifti1,

 

Thank you for coming back to me, you can find the manual network settings here.

 

Kind regards

 

Paul.

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Swiftyi1
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Re: Carrier Settings Update

Thank you. I have put these settings into my phone. Hopefully I'll stop getting the reminders!

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