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manalishi83
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Captcha loop

Hi,

Getting no mobile data(even though I’m newly renewed),so I was trying to sign into my account to see what the problem is.

I had forgotten  my password but when attempting to go through the “forgotten my password “ routine,I find myself unable to get passed the Captcha-stuck in a perpetual loop after having correctly inputted the code I was given.

Extremely frustrating.

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newapollo
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Re: Captcha loop

Hi @manalishi83 

Try using either an incognito window or a different browser.

Dave

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Paulina_Z
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Re: Captcha loop

Hi @manalishi83,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you were stuck in this Captcha loop, unable to change your online account password.

Have you been able to resolve this issue after the suggestion that @newapollo provided?

If you're still struggling, please let us know and we'll be able to help further.

Thank you.

Paulina_Z
Forum Team



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manalishi83
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Re: Captcha loop

That worked a treat thank you!

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Paul_DN
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Re: Captcha loop

Hi manalishi83,

Thank you for coming back to us and confirming the steps  @newapolloprovided have now resolved this for you, if you have any further issues, Please do not hesitate to reach back out?

Regards

Paul.

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