Virgin Media Community

[Adamsaxeman]

I think ive tried everything, it  worked intermittently when i first arrived at ferry terminal  now nothing 

[Kain_W · Accepted solution]

Hello Adamsaxeman,

Thanks for your post and welcome to the community.

Can I ask what phone model you have?

Let us know,

[Adamsaxeman]

Hi its a i phone SE 2020 model

My wife has same phone and is also with Virgin but has no issues 

[Kain_W]

Thanks for the response there, 

Can I ask are you able to run through these settings?

Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Manual
Select International-you are done, go back to Home Screen
Let us know if this works,

[Adamsaxeman]

Hi 

no we both dont have this on either of our phones 

[paulchambers061]

Try this

Settings > Mobile Data > SIM applications > Roaming > Select Mode > Manual > International 

Reverse that last step when you return to the UK (if that works)

[Adamsaxeman]

Hi 

no That didn’t work, I’m afraid 

[Matthew_ML]

Hey Adamsaxeman, thank you for reaching back out.

Okay, this should have worked for you.

As this didn't I am going to send you a PM, so we can look into this for you. 

Please out look for the purple envelope. Thanks