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AnthonyWhitley
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Cant send texts or make calls

  • Hello, I've just tried sending a text and calling, neither are working. I just trying to work out if its a network issue or since i bought my phone from a secondhand shop if its been reported stolen. I have had the phone for about 11 months and never had an issue. I did a quick imei check and its stays its fine. Thanks in advance. My postcode at moment is M29 7EX. 
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Gareth_L
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Re: Cant send texts or make calls

Hello AnthonyWhitley

Thanks for your post 

Sorry to hear that you are not able to send or make calls

What phone do you have and have you been able to try the sim in another handset

Gareth_L

 

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AnthonyWhitley
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Re: Cant send texts or make calls

Hello, it has all gone back to normal, so must have been a network issue. My boys phones also were having issues. Thanks

 

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teabag
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Re: Cant send texts or make calls

In future (while Virgin are still with EE) you can check for local problems here  https://myaccount.ee.co.uk/networkchecker/checkservice

Putting in your postcode, it does say a recent problem has been fixed

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Gareth_L
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Re: Cant send texts or make calls

Hi AnthonyWhitley

That's great news, Thanks for letting us know anyway 

If it happens again we can update you by this service status page

Gareth_L

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