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shabana73
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Cant register new account

I have just bought a new sim. I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer that I have not set up as i have only just bought a sim with Virgin. 

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John_GS
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Re: Cant register new account

Hi shabana73

 

Thanks for posting and welcome to the community. 

 

I am sorry for the delayed reply. 

 

The security answer is often the same as the telephone password if that helps?

 

Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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