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Mark115
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Cant make outgoing calls or send Sms

Hi, I changed to virgin mobile yesterday and got my number ported over however I can't make outgoing calls or send SMS. I can receive them and use all web based apps without issue.

I rang customer service and they could not resolve ) tried going into call waiting and ticking/unticking and also switching in and out of airplane mode but it did not help.

 

Anyone have any ideas?

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Travis_M
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Re: Cant make outgoing calls or send Sms

Hi @Mark115

 

Thanks for posting on our community forum!

 

What date was you given for the number port?

 

Regards

Travis_M
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Mark115
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Re: Cant make outgoing calls or send Sms

Hi Travis,

 

The number port was done this morning Nov 30th.

According to customer service everything on their side looks good but I tried the sim in another unlocked phone and had the same issue

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Travis_M
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Re: Cant make outgoing calls or send Sms

Hi @Mark115

 

I'm going to drop you a PM to investigate this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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Mark115
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Re: Cant make outgoing calls or send Sms

Still no luck.

Was onto Virgin and they are sending me a replacement SIM to try and if this doesn't work they will have to go to Tech Support which is to take 3-5 days to get a response.

I'll let you know if the new SIM works.

One other thing which I don't know if this is helpful or not but when I try to send the SMS message I get the error: virgin media error 21

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