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Cant make or receive calls

Can anyone assist, im having trouble making and receiving calls on my virgin mobile. Cant seem to speak to a human on the virgin help number.

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Re: Cant make or receive calls

Hi wmkerr80,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. Can you confirm if this is happening in multiple locations?

 

Have you been able to try a different handset with the sim in it?

 

^Martin

 

 

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Re: Cant make or receive calls

Hi Martin, yes to confirm this is happening in mulitple locations. Sim card is currently being used in a spare phone until such times as i can contact someone on the help number at Virgin.

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Re: Cant make or receive calls

Thanks for getting back in touch @wmkerr80

Sorry that this is still an on going issue. 

We can certainly have a closer look from here to see what might be going on. 

To do this I'll need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
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