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Cant make or receive calls on new phone

Upgraded to new phone last week. Using old sim from my previous galaxy but cannot make or receive calls.

Text and internet as well as e mail ok. Message appears when I try to make a call ' not registered on network. 

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Re: Cant make or receive calls on new phone

Hi bobjatk and welcome to the community.

 

Has this changed over the last few days, are you now able to make or receive calls? 

If not, Please try registering on another network (will fail anyway as you have a Virgin sim). Then re-register on VM, this should hopefully force the connection to refresh and reconnect to the VM network. 

 

Please give that a try and let me know if it works or not.

 

Regards

Steven_L

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