I have been having trouble making calls after switching the ownership of my account from a parent to myself. I can still text, receive calls and use my mobile data. I just can't make calls.
Since I can't make calls, I am unable to call the customer support of virgin media and there is no way to contact by email so I must use this method.
I suspect the reason I cannot make calls is because I have not paid my 1st bill (Set up a direct debit over the phone before the switch occurred but for some reason, it has not gone through. It is registered on the website but the funds have not left my bank account). I tried to pay the 1st bill online but it keeps saying the payment has been declined by my bank even though I approved it myself on my bank app. Can someone please help?