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Cant log into/register for mobile account

Cant log into online mobile account as it doesn't recognise my details...phoned 789 and the lady stated that I had not registered..i then gave her a password to set it up with...I logged into virginmedia first as she stated and then go to mobile part of the website...click onto register..asks for my number...then asks for security answer??????...I have the virgin mobile app which I am logged into,but I am now stuck at this point of not getting into my account????HELP!!!!

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Re: Cant log into/register for mobile account

Hi craigyjoe,

 

Welcome to forum, I hope your enjoy our forums and thank you for your post. 

I am sorry to hear you are having issues logging in. I will need to have look into this to see whats going on. I will pop you over a private message for some more details, just keep and eye out for the purple envelope.

 

Many Thanks,

Zoie

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Re: Cant log into/register for mobile account

Hi. I have exactly the same problem. Can you help, please?

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Re: Cant log into/register for mobile account

Hi justyna_dor

Please can you advise, if you've previously successfully registered/signed in?

Regards

 

Lee_R

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