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Cant log into my account

Cant access my account - when I tell it I have forgotten password it sends me a code to my phone but on entering the code and dealing with the crap about robots so everything is green ticked it doesnt let me move on when I click Continue.   Have tried with several codes now and have given up.   I only wanted to see my bill but this seems to be impossible.

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Re: Cant log into my account

Thank you for your post Whitehairedgeez and welcome to our community.

 

Have you had any luck doing so since your post? We recommend trying a different web browser or device if possible.

 

Thank you, Emily.

 

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Re: Cant log into my account

Thank you for the reply - I was using the latest version of Edge.  When I used Firefox as per your suggestion I got straight in.  Probably due to Microsoft not following its own guidelines as usual.  Thanks - query solved

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