Cant get in contact re nee phone

[terrie2]

Anyone having difficulty getting in contact with virgin? Trying to get in contact to find out where new phone is before trade up quote expires and leaves me with an amount to pay out. 

[Matthew_ML]

Hey terrie2, thank you for reaching out and a warm welcome to the community, I am really sorry you are struggling to get through to our team. They are experiencing a large amount of calls right now.

You can always look at this link to get more information about how it works.

What type of phone are you looking to get? Thanks 

[terrie2]

I'm sorted now thankyou very much my new phones delayed but tgr trade up quote will stand even if the expiry has passed. Thankyou

[Natalie_L]

Thank you for letting us know this has been sorted terrie2. 

Please do get in touch if we can assist in the future. 

Thanks,