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scbeem
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Cant find credit agreement for contract

I have a contract and I think its due for renewal next month but I cant find my credit agreement number and pin. Is there any way I can retrieve this?

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Akua_A
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Re: Cant find credit agreement for contract

Hi @scbeem,

 

Welcome to our community forums and thank you for your first posts.

 

In regards to your credit agreement number and pin, when you first set up a Direct Debit with us, you should have received an email from youraccount@virginmediateam.co.uk with a copy of the Direct Debit instruction attached.

 

Within this document, towards the bottom, you'll see two references (a Service User Number and Reference). The Credit Agreement Number is the 9 digit reference number.

 

Please let me know if you need any further help.

 

Thanks,

Akua_A
Forum Team



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philb81
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Re: Cant find credit agreement for contract

Sorry to hijack the thread 😀I would like help getting my agreement number and pin. It has been a while since I received my email and cannot for the life of me find it. 

Any help to get access to it would be appreciated.

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Martin_N
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Re: Cant find credit agreement for contract

Hi philb81,

Thank you for your post. If you have been with us for a while you should have received a Statement of Account.

This information can be found on that document. 

^Martin

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philb81
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Re: Cant find credit agreement for contract

I'll see if I can find it 👍

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Martin_N
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Re: Cant find credit agreement for contract

Thank you. Please do let us know if you need any further support.

^Martin

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philb81
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Re: Cant find credit agreement for contract

Afraid I have had no luck finding it 😟

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Beth_G
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Re: Cant find credit agreement for contract

No problem at all philb81,

 

I'll pop you over a PM now so I can help get this information resent out to you.

 

Kind regards

 

Beth

Beth
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