I can't download multi media message attachments from text messages. Any reason why?
Good Afternoon Duckers1882,
Thanks for your post and I'm terribly sorry for the time it's taken to come back to you.
Has this issue since been resolved or is this still on going?
If you're still struggling you can seek to try and send a picture message to yourself via SMS as this can enable this feature for customers.
Alternatively, I would advise downloading WhatsApp if possible. This allows you to exchange pictures and videos without further charge and is also data free on our 4G SIM cards.
If you need any further assistance or have any further questions, feel free to drop a response below