Cant dial out

[SMir]

I transfered an existing virgin mobile account into my own name on Saturday. Since then I have been unable to make outgoing calls, I cannot even call virgin customer services from my phone to resolve this issue - is this normal after an account take over/transfer? What is needed to resolve this issue?

[Natalie_L]

Hi SMir, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are having difficulty with making calls since transferring the account in to your name. 

Did you receive a new SIM card as part of the transfer process? 

Thanks 

[SMir]

Hi Nat, thanks for coming back to me. I have not received a new sim, the agent that completed my account transfer did not mention that a new sim would be sent...is there a way I can confirm whether a sim is on route?

[Natalie_L]

Thank you for letting me know SMir. 

I would just need to check a few things on our side so I am going to pop you over a private message to confirm some details. This will be available via the purple envelope on the top right of this page. 

Speak soon,