Welcome to the Community and thank you for posting.
I am sorry to hear you are experiencing issues with your mobile service, we will do all we can to help.
Can you please confirm if the new SIM is a replacement from ourselves and if this has been activated since it arrived?
If you are unsure, please do let us know.
Hey Alexneal, thank you for reaching back out and letting me know.
Please can you let me know does it say no service or Virgin at the top right hand corner?
Can you also let me know is there is any 3 / 4 / 5G? Thanks
Matt - Forum Team
New around here?