Menu
Reply
tumteetum
  • 1
  • 0
  • 0
Joining in
237 Views
Message 1 of 4
Flag for a moderator

Cant access voicemail abroad - I do have PIN

I set up my PIN before leaving UK (because I made that mistake last time !)

I have a voicemail message so when I try to access it, I call VM, enter my PIN then it says 'thanks for calling virgin mobile, goodbye' and sends me a text saying someone tried to access my voicemail. Why is this so difficult with Virgin? I also have a lebara network phone with me and my friend has voxi - no probs whatsoever with either. Can someone help please.

 

 

0 Kudos
Reply
Martin_N
  • 8.06K
  • 339
  • 495
Forum Team
Forum Team
227 Views
Message 2 of 4
Flag for a moderator

Re: Cant access voicemail abroad - I do have PIN

Hi tumteetum,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with this. I have been able to locate your account and do wish to help with this.

I will private message you so we can look into this. 

^Martin

0 Kudos
Reply
DancingJohn
  • 3
  • 0
  • 0
Joining in
185 Views
Message 3 of 4
Flag for a moderator

Re: Cant access voicemail abroad - I do have PIN

I also can’t get my voicemail, and it’s not the first time while abroad.  I too have a pin and get the same ‘thanks for calling’ msg and a text!

0 Kudos
Reply
Natalie_L
  • 5.13K
  • 194
  • 398
Forum Team
Forum Team
182 Views
Message 4 of 4
Flag for a moderator

Re: Cant access voicemail abroad - I do have PIN

Hi DancingJohn, 

 

Thanks for contacting us here on the Community. 

 

I am sorry to hear you are having problems accessing your voicemail whilst abroad. 

 

Did you set up your PIN prior to leaving the UK please? 

 

Thanks 

 

 

Nat
0 Kudos
Reply