My phone contract ended 2 months ago. I have been trying to upgrade or cancel my contract, to no success. There is a flag on my account, due to a disconnected debt of exactly £0.00. This stems from VM duplicating my original contract, which I thought was solved when they rang me after I placed the original order. Everytime I ring up, no one can help. I have probably rang 20 times to try to sort this, I’m promised a call back and never ever receive a call. In fact, worst of all, the only option I’ve been given is for my wife to take out a contract ON TOP of the contract I have, a contract that has well and truly ended. I’ve wasted 10 or so hours of my life trying to sort this, and you have been utterly useless. Can anyone please help me, before I take this to my solicitor?!