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Cannot send text to Austria

Hi

I have just had Virgin Mobile (unlimited) added to my Monthly Virgin Media Package and had my Number also transferred over from my previous Provider to my iPhone. I have been successfully using my phone with the new Sim for a couple of weeks now but just tried to reply yo a Text sent to me from Austria and keep getting the message  'Not Delivered'. I have checked my settings on the Virgin Mobile site and do not have international calls barred.

Do I need to change any settings on my phone to reflect me now using a Virgin Sim

PeerDr

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Message 2 of 12
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Re: Cannot send text to Austria

Hi PeeDr, 

Thanks for your post and welcome to our community. 

Sorry you're having some trouble sending a text to Austria, this ins't good. 

Can I ask if it's a UK number you're texting in Austria or is it an Austrian number?

If it's a non UK number then there would be a charge for texting it, it might be that you have a spend cap on the account that stops any extra services being used. 

Can you have a check for me on your online account, if it is on there you'll be able to change it so you can send these texts. 


If you need further help let me know 🙂

Emma_C - Forum Team
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Message 3 of 12
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Re: Cannot send text to Austria

Hi Emma,

 

Thanks for the response. I have an all-inclusive virgin mobile plan, the Number I am replying to is Austrian, and Austria is listed in the 'countries you can Text' from the vMedia link below, which I assumed they meant WITHOUT additional charge (i.e. EU coutries+)

https://www.virginmedia.com/help/virgin-mobile-texting-abroad-from-the-uk

Rgds,

 

PeerDr

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Message 4 of 12
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Re: Cannot send text to Austria

Hello

Your minutes / texts on your plan are UK only on the link you specified it quite clearly states "Texting an International mobile

If you need to text a mobile number that's registered in another country, then these aren't covered by any text allowance in your airtime plan. How much the text will cost will depend on your airtime plan.

For details on the costs to send a text, see our Virgin Mobile Call Cost pages:

Pay Monthly plans

Pay As You Go plans

"

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 5 of 12
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Re: Cannot send text to Austria

Texts are 6p to send, calls are 19p/minute to EU countries.

Possibly you have a plan only cap on your account. to successfully send texts you would need to set this higher, I think £3 is the next cap level.

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Message 6 of 12
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Re: Cannot send text to Austria

Hi Mike

My Plan is called Ultimate Oompth Unlimited which states on my Account Page:

Calls - Unlimited

Texts - Unlimited

Data - Unlimited

From which I assumed that, much like most other Sims on the market, cover calls and Text to Countries in the EU (Austria) as being treated like other call/Texts in the UK. 

 

Rgds,

 

PeerDr

 

PeerDr_1-1595863041531.png

 

 

 

 

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Message 7 of 12
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Re: Cannot send text to Austria

Hi Mark,

My Plan is called Ultimate Oompth Unlimited which states on my Account Page:-
Calls - Unlimited/Texts - Unlimited/Data - Unlimited

Rgds,

PeerDr

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Message 8 of 12
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Re: Cannot send text to Austria

Thanks PeerDr, 

Whilst it will be unlimited texts, this would only be within the UK. 

Any non UK numbers would be chargeable at the rates provided above. 

Have you been able to check if you have a spend cap? 

Emma_C - Forum Team
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Message 9 of 12
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Re: Cannot send text to Austria

Hi Emma

Therefore are you saying, unlike most/all other providers nowadays, Virgin DO NOT treat other EU countries  as being part of the UK Mobile network in relation to charges ?

I do not know how to check whether I have a spend cap without speaking to someone at Virgin Mobile. 

Rgds,

 

PeerDr

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Message 10 of 12
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Re: Cannot send text to Austria

On the main myvirginmedia account pages, where your calls, sms and data allowances breakdown are, there should be a spending cap breakdown underneath. Here's mine for example.

Screenshot_20200728-120316_Chrome.jpg

As far as calls and texts and the EU, there is the "roam like home", so when travelling to eu countries you use your UK allowance like at home.

Here's the ofcom page that explains UK networks charges for calling/texting EU countries.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/calls-a...

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