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Matmanlivesagai
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Cannot send or receive texts

Hi

my friend is unable to send or receive texts from his phone (Xperia xz) This happens with all contacts and in all places. (He is on virgin mobile pay monthly)

I have gone through the standard troubleshooting on the website with him to no avail.

We cleared his message app cache and data.

His message centre number is +447458 399008

He has deleted old text messages to clear his inbox

He has 9gb of storage remaining

When I send him a text, i get a delivery report saying delivered, but it never reaches his phone.

When he sends a message, the loading icon continues to spin, but never sends.

I have checked all.of his settings and nothing appears to be turned off or disabled. 

I'm stumped. 

 

 

 

 

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YouWot
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Re: Cannot send or receive texts


@Matmanlivesagai wrote:

Hi

my friend is unable to send or receive texts from his phone (Xperia xz) This happens with all contacts and in all places. (He is on virgin mobile pay monthly)

I have gone through the standard troubleshooting on the website with him to no avail.

We cleared his message app cache and data.

His message centre number is +447458 399008

He has deleted old text messages to clear his inbox

He has 9gb of storage remaining

When I send him a text, i get a delivery report saying delivered, but it never reaches his phone.

When he sends a message, the loading icon continues to spin, but never sends.

I have checked all.of his settings and nothing appears to be turned off or disabled. 

I'm stumped. 

 

 

 

 


Same problem here... Must be others

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Paul_DN
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Re: Cannot send or receive texts

Hi Nikkione,

 

Thanks for reaching out to us in our community and welcome, please ask your friend to reach out to us so we may help him with this.

 

Regards

 

Paul.

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