Virgin Media Community

[Stutekh]

Since I switched to Virgin Mobile, I have been unable to send any standard text messages at all. I can receive texts but cannot reply to any. When I try, it refuses to send and says "Not delivered" then I get a text from Virgin Media saying "You've hit your spending cap, which will reset on your next refresh." But I have unlimited texts on my contract, and have not used any because it always fails, so how can this be? I am on an iPhone XS. Any ideas?

[Zoie_P · Accepted solution]

Hi Stutekh,

thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

[Zoie_P]

Hi Stuekh,

thanks for the update via our PM's I am glad our team were able to resolve this 

Zoie