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gregmortimer
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Cannot register mobile account

I can't register a new online mobile account for my Oomph sim because it says I have to answer a security question.  I have no idea what that question is (and it doesn't show me) and have tried all the usual suspects with no success.  I am unable to call anyone, as your entire phone menu system routes to a useless option to text me a help page that I've already exhausted.

What I need is help direct from a real person - surely not too much to ask from a communication company?  Even in these challenging times surely your agents can work remotely - every other organisation seems to manage this.

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John_GS
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Re: Cannot register mobile account

Hi gregmortimer

 

Thanks for posting.

 

The security answer will be the same one as the telephone password if that helps?

 

Kind regards,

John_GS
Forum Team

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