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tonyleeb90
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Cannot order a new SIM card

Hi,

I keep getting reminded that I need to install the new SIM to keep my services however I have recently moved and the sum was sent to old address. I simply cannot get through to someone on the phone to order a new one to my current address.

 

Can someone assist me please

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tonyleeb90
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Re: Cannot order a new SIM card

Bump.

 

I cannot find out how to order a new SIM. I used the link sent to me but it just takes me back to my account home.

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Emma_C
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Re: Cannot order a new SIM card

Hi Tonyleeb90, 

Sorry that you're having issues getting a new SIM, I can appreciate you're keen to get it sent to your new address. 

This is certainly something we can help with from here, we'll just need to cancel the SIM we've sent and we can have another one with you within 3-5 days. 

I'll pop you a message now to grab some details and we'll take it from there. 

 

Emma_C - Forum Team
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Emma_C
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Re: Cannot order a new SIM card

Thanks @Tonylee90, 

A new SIM has now been sent for you, it will arrive within 3-5 days and should be fully working. 

Any issues please let me know 🙂

Emma_C - Forum Team
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