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Dylan_ramnarine
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Cannot make phone calls

Hi 

I cannot seem to make outgoing calls, or receive calls. Whenever i do, i get a pop up saying that the mobile network is unavailable. If this van be rectified that would be great.

 

 

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Laurie_C
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Re: Cannot make phone calls

Hi Dylan_ramnarine,

 

Thanks for getting in touch and welcome to the Community Forum. I'm sorry that you're having some problems making and receiving calls.

 

Could you confirm that your phone otherwise shows that you are connected to the Virgin Mobile network? Are you able to send and receive texts? Have you tried resetting your phone since this issue started occuring? Do you have another handset that you could test your SIM card in?

 

Kind regards,

Laurie

Laurie_C
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