Virgin Media Community

[Paulos00]

My partner and myself have the same phones and as of yesterday we both have not been able to call or receive mobile phone calls 

[Adri_G]

Hey Paulos00, thanks for reaching out on our help forum and a warm welcome to our community.

We're sorry to hear both you and your wife are facing issues with making and receiving calls at the minute, could you please let us know if you're in the UK or abroad and if in UK, could you check on our area coverage page to see if any known issues there are affecting you?

Are you able to send/receive SMS and use your mobile data at all?

Please, share more and we're happy to assist further with this.

[Paulos00]

• Hi were.in uk , have tried all online help guides but still nothing haven't tried sms messaging but will do , can use wattsapp tho
•  

[Paulos00]

Yes can send sms messages

[Adri_G]

Thanks for getting back to confirm this, Paulos00.

Sorry to see it's only the calls not working for you, could you please advise if possible to take the SIM out and back in the phone and do a reboot to your devices too?

Also, if you swap SIM cards or if you test one on another device do the calls work there? 

Please, share more and we're here to help.