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mwsharp3118
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Cannot make or receive calls

I cannot make or receive calls for some reason

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JoeKing1VM
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Re: Cannot make or receive calls

Hello there how about you giving us something to work on.

Is it a new contract 

New replacement sim

New phone. 

Have you also check if there are maintenance  or outage in your area? 

 

Joe

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Ayisha_B
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Re: Cannot make or receive calls

Hi @mwsharp3118,

 

Welcome to our Community Forums and thanks for posting. 

 

Apologies for our delayed response. Are you still having issues with making and receiving calls?

 

What make and model is the handset? If you could provide some more info we can certainly assist further. 

Ayisha_B
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mwsharp3118
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Re: Cannot make or receive calls

Yes, still having issues. It is a Samsung galaxy s9

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Ayisha_B
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Re: Cannot make or receive calls

Sorry to hear this is still the case. 

 

Can you confirm if this is all calls? What happens when you try? Does it immediately disconnect?

 

Are you able to send texts?

 

Can I also ask if you have WiFi calling activated on the device?

 

 

Ayisha_B
Forum Team



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