Virgin Media Community

[Oliver_Wu]

Hello there,

I have experienced the difficulty to call my mother, who is in Xuzhou, Jiangsu Province, China since this March. I have no other ways to call her other than the landline number. Other numbers in that specific city are able to connect. 

I have subscribed the international package (1000 minutes/month) with VM and it worked well before. I reported to customer service several times but problem remains.

Please help me with this issue. I need this long-standing issue to be sorted out ASAP. Please help!

Thanks,

Oliver

[Molly_T]

Hi Oliver, welcome to the community! thank you for posting to bring this to our attention!

Sincerest apologies that you are having these issues with your landline connecting to your mothers number in China. 

I will happily look into this further for you, we will just need to send you a PM to confirm a few details so we can investigate. 

You will find the PM in the top right corner of the page in your Inbox. 

We can return to the public thread with an update as soon as possible. 

All the best!