Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
100 Views
Message 1 of 3
Flag for a moderator

Cannot make calls

Have unlimited sim but told that I have no credit when I try to make call

0 Kudos
Reply
Highlighted
  • 5.38K
  • 354
  • 339
Forum Team
Forum Team
57 Views
Message 2 of 3
Flag for a moderator

Re: Cannot make calls

Hi Mlbally42mob, 

Thanks for your post and welcome to our community. 

Sorry you're having trouble making calls, this is odd. 

Is it just calls that is an issue? Are texts and data working?

Have you checked your online account to see if you've reached your spend cap if you've set one up?

If so and it's still an issue please reply to my personal message and we'll take it from there.  

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
36 Views
Message 3 of 3
Flag for a moderator

Re: Cannot make calls

The problem was solved by a member of the Virgin Help Desk. The blocking of outgoing calls etc, claiming “you have no credit” when you have an unlimited call/text/data plan is a common fault with IPhones and is resolved by a change in settings.

0 Kudos
Reply