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Cannot login to my account as i forgot my password and my phone is locked

Hi my sim is locked and needing the PUK code to come tinue use my sim.... 

I'm trying login to my account to get my PUK code but cannot login as i forgot the password and the login verification code is sent to my mobile phone which I could not access at moment.

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Re: Cannot login to my account as i forgot my password and my phone is locked

Hi Sifaya,

 

Thanks for your post and welcome to our community. 

Sorry you're having issues with your SIM as well as getting into your online account. 

I can certainly help with your PUK if you've not already been able to get this, I just need to pop you a personal message to do so. 

Once you've got the PUK you'll then be able to reset your online account 🙂

Emma_C - Forum Team
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Re: Cannot login to my account as i forgot my password and my phone is locked

Hey @Sifaya

Thanks for your message to confirm that your phone is back up and running. 

Moving forward if you're able to access your online account then you'll be able to get your PUK from there as well as much more. 

Please let us know if you need anything else 🙂 

Emma_C - Forum Team
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