Virgin Media Community

[markmcg]

Hi,

I have had a mobile SIM with VM for a while, though never used (I know it works!).  I have renewed my package with VM 'Ultimate Oomph' bundle (with inc. mobile SIM).

I cannot login to mobile account (even trying forgotten password route) 😞

I currently have an existing mobile phone contract with another provider which I have a PAC code to end agreement & transfer...to VM Mobile as I want to keep my existing number.

Can someone please advise?

Many thanks,

Mark

[Gareth_L]

Hello markmcg

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for letting me know its all sorted markmcg

If you do need anything else 

Were here to help

Gareth_L