Cannot login to Virgin mobile account

[Symbol0815]

Hi there,

I'm unable to login into my account to see and download my actual bill before paying it.

More than four browsers are used and tried on different Computers, nothing works. 🙂
I need to have the chance to log in to my account and have access to my actual bill! Sometimes it works, mostly after I do start a chat with them, but I don't know why it works while I have a chat with VM and not without a chat. That drives me crazy!
When will VM fix this issue??

[Hayley_S]

Hello @Symbol0815,

Welcome! Thanks for posting.

I am sorry to see that your online account is not working properly.

I will send you a private message so I can investigate this further, please look out for a plum envelope.

Many thanks,

[Hayley_S]

Hello @Symbol0815.

Thank you for talking to me in private, it looks like you are based in Dublin. 

We are unable to access these accounts to help you, please call our Irish contact centre.

Sorry that I am unable to help you further, have a lovely day.

Many thanks, 

[Symbol0815]

I don't know how do you come with the idea I do live in Dublin, Ireland?

You are totally wrong. I do live in Morden, Manitoba, Canada and my address is [REMOVED]
Thanks

[MOD EDIT: Personal and private information has been removed from this post.]

[newapollo]

Hi @Symbol0815 

THis Forum is for Virgin Media UK

Since you live in Canada try the following site 

https://www.virginplus.ca/en/home/index.html