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chrisjwright
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Cannot login to Virgin Mobile

Hi all.

I registered for Virgin Mobile yesterday and verified my email address.

I'm trying to login to see the status of my order but I'm having an unusual problem.

When I enter my email address and password, click on "I'm not a Robot" and submit, the page reloads with a message next to the password field saying "Please enter your online password".

I'm using the correct password. I experimented by entering my Virgin Media password instead, and that brought up a different error saying "we don't recognise those details".

Does anyone know what would cause this please? Thanks in advance for any help.

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Travis_M
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Re: Cannot login to Virgin Mobile

Hi @chrisjwright

 

Thanks for taking the time to post on our community forum!

 

Could you try a different internet browser for me and let me know how you get on please?

 

Regards

Travis_M
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chrisjwright
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Re: Cannot login to Virgin Mobile

Thanks, that seems to have been the issue. It didn't work with Firefox but it worked with Microsoft Edge.

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Travis_M
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Re: Cannot login to Virgin Mobile

Perfect, great to hear that's now working for you @chrisjwright

 

Have a great day!

 

Regards

Travis_M
Forum Team



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