I registered for Virgin Mobile yesterday and verified my email address.
I'm trying to login to see the status of my order but I'm having an unusual problem.
When I enter my email address and password, click on "I'm not a Robot" and submit, the page reloads with a message next to the password field saying "Please enter your online password".
I'm using the correct password. I experimented by entering my Virgin Media password instead, and that brought up a different error saying "we don't recognise those details".
Does anyone know what would cause this please? Thanks in advance for any help.
Thanks for taking the time to post on our community forum!
Could you try a different internet browser for me and let me know how you get on please?
New around here? To find out more about the Community check out our Getting Started guide
Thanks, that seems to have been the issue. It didn't work with Firefox but it worked with Microsoft Edge.
Perfect, great to hear that's now working for you @chrisjwright
Have a great day!